Refund policy
At amiiraa, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn and unused
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Have all original tags attached
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Be in its original packaging
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Be accompanied by the receipt or proof of purchase
To start a return, please contact us at:
📧 customercare@amiiraa.co.za
📱 WhatsApp: 076 023 6419
If your return is approved, you will receive instructions on how to send your item back.
Returns must be sent to:
1 Kismet Ave
Gatesville
Cape Town
7766
South Africa
Please note:
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Items sent back without first requesting a return will not be accepted.
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Customers are responsible for return shipping costs unless otherwise agreed.
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Refunds will only be processed once the item has been received and inspected.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective
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The item is damaged
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You receive the wrong item
This allows us to evaluate the issue promptly and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
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Sale items
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Gift cards
If you have questions or concerns about your specific item, please contact us before purchasing.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
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The item must be unworn or unused
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Tags must be attached
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The item must be in its original packaging
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Proof of purchase is required
Refunds
We will notify you once we have received and inspected your return, and inform you whether your refund has been approved.
If approved:
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You will be automatically refunded to your original payment method within 10 business days.
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Please note that banks and credit card providers may take additional time to process and reflect the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
If you have any questions about returns or refunds, please contact us:
📧 customercare@amiiraa.co.za
📱 076 023 6419
We’re always happy to assist you.